How AI improves customer service

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

How HIPAA Impacts Social Media Usage

How HIPAA Impacts Social Media Usage

Social Media can be an effective tool for sharing experiences, building professional connections, and broadcasting conventional healthcare announcements to the public. However, careless posts that have client or patient-specific information could ruin the reputation of any healthcare organization.

The Facebook data breach scandal explained

The Facebook data breach scandal explained

Thanks to social media, businesses can stay in close contact with their customers and while also attracting new ones. But what happens when one of these platforms doesn’t guard the information you’ve given it? How does this affect its users?

Last month, news broke that a firm known as Cambridge Analytica collected private data from over 50 million Facebook users.

Mobile devices in the field

Mobile devices in the field

Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field worker to perform and finish tasks on time, comes in.