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Ready for tax season phishing scams?

Ready for tax season phishing scams?

As tax season looms, so do phishing scams. For cybercriminals, this is the ideal time of year to deceive unsuspecting individuals into releasing sensitive private or company information. Businesses must therefore take extra precautions between now and April 17th to avoid hackers from selling your confidential data in the dark web. Phishing baits to watch […]

Endure tech disasters with external support

Endure tech disasters with external support

Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches. Determine how external support can back you up in times of technical distress. Access […]

4 reasons to record your calls

4 reasons to record your calls

Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter […]

More leaks from Equifax breach

More leaks from Equifax breach

The Equifax breach in 2017 exposed the personal information of 145.5 million people in the US and some parts of the UK and Canada, but the number of victims keeps increasing. In the beginning of March, the credit-reporting company revealed that more personal information was leaked. Read on to find out more about this latest […]

5 social media marketing tips

5 social media marketing tips

Nearly everyone uses social media. And whether you run a small- or medium-sized business (SMB) or multinational conglomerate, social media platforms are great for their broad audiences, low costs, and high returns. But without careful planning, marketing in these communities can do more harm than good. Here are five tips on how to use your […]

Google Drive improves comment feature

Google Drive improves comment feature

Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive. Learn how you can […]

VoIP Hardphones vs Softphones

VoIP Hardphones vs Softphones

You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you want traditional desk phones (hardphone) or software-based devices (softphone)? Read on to discover the benefits of each and which ones are most suitable for your needs. What’s a hardphone? A […]

Tech support scam alarms Chrome users

Tech support scam alarms Chrome users

With evolving technology comes evolving threats. Recently, a researcher revealed that a new type of scam freezes Google Chrome and tricks users into believing that their network security has been compromised. Little did they know that following instructions listed on the screen will lead to an actual security breach. The End Game The scam works […]

Improve Business Productivity with Cortana

Improve Business Productivity with Cortana

As an entrepreneur, you understand how essential time is. There is always a need to come up with new processes or search for new technology to keep your office organized. If you use Windows 10, you already have an underutilized tool right in front of you. To take advantage of Cortana, you should enable it […]

How to choose the right VoIP solution

How to choose the right VoIP solution

Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other free apps with limited features. Picking a voice over IP   (VoIP) solution for a small business is still a tricky prospect, though. Let’s take a look at what it […]