Five tips to prevent VoIP eavesdropping

Five tips to prevent VoIP eavesdropping

Eavesdropping is the intentional act of secretly listening in on a conversation, usually not for the best of intentions. Although today the act also includes VoIP telephone systems, it’s not a recent trend. As exemplified by the SIPtap attacks of 2007 and the Peskyspy trojans of 2009, cybercriminals have had their eye on VoIP ever since it was introduced to the market.

Enhance customer service through video chat

Enhance customer service through video chat

Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation. With that in mind, businesses ought to integrate such a function if they want to make significant changes to the way they handle customer inquiries.

Moving unified communications to the cloud

2017February1_VoIP_AMigrating your organization’s unified communications (UC) to the cloud seems like a no-brainer: it’s practical, it’s cheap, it’s the future. Big-name companies such as Cisco, IBM, Microsoft and Verizon now offer Unified communications as a Service (UCaaS), and it’s only a matter of time before it takes over the Voice over Internet Protocol (VoIP) space.

How Skype plans to revamp their mobile app

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In a mobile communications space dominated by WhatsApp, iMessage, and Facebook Messenger, the voice and text messaging company, Skype, wants to be much more than just another mobile messaging tool. Earlier this month, they launched their new communication hub named “Skype Mingo” to improve upon the traditional, well-known Skype app.