Essential Care and Support

Small and midsize businesses often require the same sophisticated technology services as large companies, but operate with a fraction of the resources and budget. Often, these businesses assign part-time, unqualified employees to systems management. However, the time and resources designated to this task could be better spent focusing on their core business.
Essential Care and Support from Net-Tech encompasses a variety of options for managing, monitoring and troubleshooting a network. Whether you want on-site support, remote monitoring or an always-available help desk, we'll provide the ideal solution for your business.

When you partner with Net-Tech for managed services, you can choose an individual service to compliment your information technology staff or a total solution. We help you minimize the costs of technology, while maximizing uptime and the quality and security of your systems. Let us support your business with experienced, highly qualified professionals dedicated to your success.

Benefits

Receive expert assistance
Feel confident that you'll have access to our skilled engineers and technicians.

Get real-time data protection
Enhance network security and proactively monitor systems for security vulnerabilities.

Eliminate downtime
Rely on us to monitor your servers, network devices and desktops to prevent problems before they occur.

Request on-site visits
Get one-on-one system assessments and advice regarding future technologies. You can schedule regular, recurring appointments as

well as on-demand visits from our engineers.

Reduce costs
Predict monthly expenses, eliminate costly downtime and reallocate your in-house resources.

What we offer

Remote Monitoring and Maintenance
Net-Tech utilizes a third party remote maintenance and monitoring software in conjunction with Microsoft’s built in group policy tools. This strategy allows for the most efficient use of labor with the control required to maintain a standardized software platform. Our tool also ensures that the systems remain secure and stable on a 24x7 basis.

Virtual CIO
We'll help you understand why, how and when you need to add a new technology to your network or modify your existing investment to streamline your systems. Our Virtual CIO serves as your technology strategist, recommending new tools, solutions and processes to keep your business up-to-date and running smoothly.

Help Desk
Receive valuable assistance anytime by contacting our help desk professionals. This service allows for a fully staffed help desk without the expense associated with an in-house technical support center. Our experienced, highly trained technicians can answer your questions and help troubleshoot technical issues.

On-site Support Services
We can assign an engineer to your business for regular or occasional on-site visits to ensure that your systems are running at peak performance. In-person visits, coupled with remote management, enable us to understand and proactively maintain your network infrastructure.