Total Care Cloud - IT Subscription Program

Superior Support

24/7/365 US-based help desk experts ready to assist. Washington’s most experience IT support team is here to help 24/7/365

Security Included

Defined programs that evolve with industry threats. All tools, subscriptions, processes, and training for your employees included. your data, networks and employees are protected and automatically updated by our best practices and process

Multi-Cloud Architecture

Built on Microsoft Azure, Backed up to Amazon Web Services Flexibility, redundancy and continuously evolving options for data storage and retrieval

Software & LOB Hosting

Hosting and Management of legacy line of business applications per your manufacturer specifications we manage the key systems your business needs to succeed

Remote Workforce powered by NetMotion

Secure, conditional, zero trust access for your employees to your organizations data and systems. The ultimate work from home experience. Your staff can stay connected no matter the work location

Employee Identity Automation

Automated setup, change, and removal of staff logins in all systems, programs, and subscriptions during the lifecycle of employment with your organization Expert guidance and automated Employee Lifecycle Management included in your subscription

Backup / Disaster Recovery Included

Enterprise backup and disaster recovery systems built into the architecture of the program so you can sleep at night knowing your data is safe no matter what happens. Peace of mind that your data is safe no matter the incident

Hardware & Infrastructure as-a-Service

Desktops, Laptops, Firewalls, Switches, Routers, and Wireless Access Points included in the program with no term commitments. Use only what you need and have the option to upgrade or downgrade hardware when you want Desktops and laptops maintained and supported for maximum employee productivity

Most small to medium size businesses do not have the time nor the internal expertise to fully manage ongoing tech operations, 24/7 support and ongoing strategy development. We know that you want to be in full control of your IT spend. In order to do that, you need to know your IT will work well for your team and your clients. We see the uncertainties businesses face with ever-changing IT decision-making and are ready to lend a hand. You should be leveraging your technology, not worrying about fixing it. We understand your frustrations with IT that doesn’t work well which is why we have created our Total Care Cloud subscription program. With a Professional Technology Organization (PTO) your technology is pre-built to support your applications and data. Using our superior network design, rigorous testing and continual, seamless improvements, we create a reliable IT solution with the most advanced IT Security to keep your employees productive. You can stop worrying about your IT and instead focus on ways that technology can grow your business.

Ideal for: Organizations who want

An expert IT team to take care of the and day-to-day management
A partner that develops and executes long-term strategies for IT infrastructures.
Solutions…not just advice

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As your trusted IT business partner, we will expertly manage:

Superior Support

24x7 US-based help desk support
Unlimited onsite and remote support
Vendor support for Telephone and line-of-business applications
CIO services Included

Hardware & Infrastructure as a Service

Laptop and desktop replacement every 36 months at no charge
Brand name laptops to choose from
Same day replacement commonly for failed hardware
Infrastructure replacement including firewalls, switches, and wireless access points
Deep insight into network activity from LAN to Cloud

Backup/Disaster Recovery Included

Centrally managed offsite backup and disaster recovery independent of your office
Templated policies defined by industry best practices
Redundant resources for remote and office employees
Centrally monitored and tested weekly by dedicated engineers

Employee Identity Automation

Automated employee lifecycle management
Comprehensive Identity Governance
Privileged Access Management
Synchronization with cloud applications

Remote Workforce powered by NetMotion®

NetMotion bi-directional enterprise VPN provided as a standard
Remote Desktop environment and licenses provided
Zero Trust network access through Software Defined Perimeter (SDP)
Data analytics and deep insight for user oversight

Software & LOB Hosting

Line of Business and software managed alongside manufacturer or partner
Hosting of LOB provided per manufacturers specifications
All operating systems and antivirus included
Microsoft Windows and Adobe Standard included

Security Included

Defined programs to match your organizations threat level and budget
Turn-key solutions including vendors, subscriptions, and processes
Continual evolution of programs as providers change and new threats emerge

Multi-Cloud Architecture

Redundant systems architecture
Microsoft Azure focused with Amazon Web
Flexibility to move workloads between public, hybrid, and On-Prem
Evolving program as new features are introduced

Compare our IT Programs

What you’ll get

Optimized desktops and laptops
Advanced IT Security solutions
Unlimited remote and onsite support
Free upgrades after 36 months of subscription
User administration
Vendor management
Asset management
Public and private cloud foundation
Disaster recovery
Backups for files and folders
Single sign-on
Remote desktop in the cloud
Windows 10 enterprise software
Hardware-as-a-service
Enhanced network infrastructure

4 Steps to Joining an Enterprise IT Subscription Program

The IT direction for your company is planned, executed, and evolves with the industry. All you need to do is decide what model of device you want for your employees. We handle the rest in a budgetable, scalable delivery.