Total Care (TC)
Managed Services Provider (MSP) Solutions from Net-Tech
Total Care - Expert Managed IT Services
Superior Support
Unlimited onsite and remote support for your team members when they need technical help.
Security Management
Build and manage tools and subscription services to keep your data and employees protected.
Remote Workforce Management
Build and manage tools to keep your workforce connected to your systems when off site and work from home.
Software & LOB Management
Build and manage the systems and subscriptions your legacy line of business applications utilizes per your manufacturers specifications.
Backup / Disaster Recovery
Build and manage your own custom backup and disaster recovery systems to suit your budget and compliance needs.
Hardware as a Service
Desktop and laptops included in the program with no term commitments. Use only what you need and have the option to upgrade or downgrade hardware when your needs change.At Net-Tech we know that some organizations wish to maintain control of your IT strategy. To do that, you acknowledge that outsourcing the execution of parts of your plan makes sense. The problem is how to add scalability and project resources for unexpected tech challenges, which can overwhelm your current team members.
Fixing your technology should not be taking up time better spent on growing your business. We understand your frustrations with keeping up with constantly changing IT priorities well which is why we have created our Total Care Managed Service program. Under Total Care, we partner with you to implement and continuously improve upon a customized, comprehensive IT support plan for your organization. We solve the unresolved issues once and for all and keep your staff working. We keep you ahead of the industry and your business running smoothly Stop trying to do it all yourself. With Total Care, you maintain and active role in the decision making, but received the expert guidance and support you need to plot the course of your organization’s technology.Ideal for: Organizations who have the subject matter expertise and resources to make decisions around IT infrastructure including hardware, software and IT Security but need a trustworthy managed service provide to help execute key components of your strategy.
As your trusted IT business partner, we will expertly manage:
Superior Support
- 24x7 US-based help desk support
- Unlimited onsite and remote support
- Vendor support for Telephone and line-of-business applications
- CIO services Included
Hardware as a Service
- Laptop and desktop replacement every 36 months at no charge
- Brand name laptops to choose from
- Same day replacement commonly for failed hardware
Backup/Disaster Recovery Management
- Custom data backup design, implementation, and management
- Custom policies tailored to meet business needs
- Custom disaster recovery design implementation, and management
- Defined periodic testing of backup and disaster recovery systems
Remote Workforce
- VPN Management
- Remote Desktop Management
Software & LOB Management
- Line of Business and software managed alongside manufacturer or partner
- Management of LOB environment
- License management and upgrade guidance provided
Security Management
- Custom implemented tools and subscriptions to match your organization
- Setup and management of organization contracts, vendors, and subscriptions
- Guidance and expertise when providers change and new threats emerge
4 Steps to Experience a Higher Level of IT Service
You stay involved in your organization’s IT decision making. We manage the day-to-day IT and provide expert guidance and support.
1. Schedule an assessment
2. We build your IT strategy
3. You approve your strategy
4. You get expert IT service and support
Outcomes you can expect
- Fast response to IT support queries
- Productive employee – whether working from home or work
- Secure IT data, networks and employees
- Compliant solutoins for regulated industries
- Information technology with less downtime
- Strategic guidnace based on your unqie IT infrastructure