The best practices in collecting customer data

Customer data offers an insight into information such as customer demographics, behavior, and preferences, enabling businesses to create quality products and positive experiences that will cater to their client base. But it’s not enough for a business to collect customer data — it must collect data that is useful and relevant.

Signs you have weak enterprise security

As cyberthreats become more sophisticated, many businesses need to prioritize cybersecurity more than ever. But are you sure that your security measures are keeping your enterprise IT assets safe? Here are five signs that they may not be effective.

Open wireless networks

With just one main internet line and a couple of wireless routers, an entire office can get online.

VoIP theft of service: What you need to know

Theft of service is the most common type of fraud that impacts Voice over Internet Protocol (VoIP) phone systems. Let’s take a closer look at how it affects VoIP networks and how your organization can prevent or minimize the risk of this type of fraud.

How robust dashboards can help your business

A dashboard is a business intelligence tool that displays metrics and key performance indicators (KPI) for organizations. Dashboards provide you an overall view of how your business is performing. Here are some uses of dashboards in real-life business situations.

Don’t be a victim of juice jacking

Smartphones have become an indispensable tool for most of us. We use them for a wide range of activities, from gaming to checking social media to accessing work apps. Because of heavy use, our smartphones may sometimes run out of battery. When that happens and you’re out in public with no access to your charger, using public charging kiosks to bring your phone back to life can seem like a good idea — but it’s not.

VoIP’s hold message options are easy

Being put on hold can be a bothersome experience for customers. Unless they have absolutely nothing else to do, people dislike waiting for an indefinite amount of time and achieving nothing. But did you know that when you make customers wait on the other end of the line, you actually have the opportunity to provide them with informative messages? With Voice over Internet Protocol (VoIP), this is very easy to do.

Rethinking New Technology Adoption for 2021

We see this all the time. Too often, organizations get caught up in flashy new technologies and don’t realize it’s a bad investment until it’s too late. Most small to medium size businesses do not have the time or expertise to fully integrate, talent need to support it and whether the new technology is going to provide the ROI.

As we flip the calendar on a year that has required more pivoting than ever before, the lure of new technology to “fix” what didn’t go right in 2020 can be very strong.

How business intelligence can help small busine

Before, hiring specialists to analyze business data entailed costs that only large companies could afford. This was one of the reasons why small- and medium-sized businesses (SMBs) were hesitant to implement business intelligence (BI). But times have changed.

Two excellent ways to verify user identity

A secure login process is an excellent way to protect your business from cybercriminals.

When it comes to verifying user identity, you can choose between two-step authentication and two-factor authentication. Learn the difference between the two so you can have a better appreciation of your cybersecurity options.